Hospitality Service Consulting

Luxury is an experience, not a price point.

Eventorea trains front-of-house teams to deliver the experience your concept promises — and to sell in a way guests say yes to. Service standards rebuilt from the fundamentals through high-yield hospitality, by an operator who has run the floors you're trying to elevate.

Vegas to Broadway. Multi-unit F&B leadership across resort, entertainment, and theatre venues.
GSP-driven. Every standard built around how the guest perceives the experience.
What Eventorea does

Four ways to elevate the room

Productized engagements you can scope and start quickly — whether you're opening, rebranding, or fighting to hold the experience your reviews are built on.

01

Service-Excellence Intensive

A five-day rebuild of front-of-house standards — from the fundamentals and floor mechanics through high-yield suggestive selling. Decks to the floor, with a manager-coaching handoff so it lasts.

02

Leadership Development

Equip GMs, FOH managers, and shift leads to set the standard and coach to it on a live floor — so the experience holds long after we leave.

03

Event & Catering Management

Full-cycle coordination for premium events, conferences, and weddings — vendors, delivery, setup, and breakdown owned end-to-end.

04

Pre-Opening FOH Buildout

Open with a team already trained to your concept: service standards, curriculum, onboarding, and soft-launch support from one partner.

The approach

Guest Service Perception

GSP is the lens behind every engagement. It reframes service around how the guest perceives the experience — anticipation, attentiveness, and timing — rather than mechanically completing steps. Two servers can perform identical tasks; the one who manages perception delivers luxury.

Anticipation over reactionRefilling before the glass is empty; adjusting pace before it's asked for.
Acknowledge every guestThe 10-5 rule — eye contact and a smile at ten feet, a greeting at five.
Sell as serviceSuggesting what the guest will genuinely enjoy — help, never pressure.
Recover with graceTurning a problem into a moment of trust, every time.
The curriculum

One standard, every front-of-house role

The Eventorea Service Standards curriculum trains and certifies all three front-of-house roles on the same language — so the whole floor moves as one.

Track 01

Server

Steps of service, floor mechanics, wine service, and suggestive selling that raises the check.

Track 02

Host

The arrival experience: the 5 Pillars of hosting, seating, waitlist honesty, and flow control.

Track 03

Server Assistant

The engine of the floor: pre-bussing, the reset, running, and seamless support under pressure.

Track record

An operator's results, not a trainer's theory

23%
First-year revenue lift, ATG / BroadwaySF
65%
EBITDA improvement, Bowlero Corp
$45M
F&B portfolio managed across resort venues
BroadwaySF — Orpheum · Curran · Golden Gate Salesforce Dreamforce NextChapter — opening team build Bowlero Corp Xanterra Parks & Resorts Trinkworx
Who you work with

Davita C. Leaks-Johnson

A senior multi-unit Food & Beverage leader whose career started on the floor at fifteen in Las Vegas hotels and grew into full P&L ownership across national-park resorts, high-volume entertainment centers, and San Francisco Broadway theatres.

Eventorea is built on a people-forward philosophy: develop the individual, and the guest experience follows. That operator's lens is the difference — this isn't theory, it's what works on a live floor during a sold-out show.

Davita C. Leaks-Johnson
Founder & Principal, Eventorea

I've run the floors you're trying to fix — from resorts to Broadway. I build teams that deliver the experience your concept promises.

Start here

Book a service audit

A short walk of your floor through an operator's eye — and a clear plan to lift the experience, the check average, and the standard your managers can hold. No cost to start the conversation.

Prefer to schedule directly? Book a time · or email Davita.

Thank you — your request is on its way.

Davita will be in touch within one business day to set up your service audit.